Where To Pay

Payments can be made directly to the DIGITEL Customer Center servicing your area or through over the counter payments at any of the following accredited banks for agents:

• Banks

Allied Bank
BPI
East West Bank
Equitable PCI Bank
Planters Bank
PNB
RCBC
Robinsons Bank
Security Bank
UCPB
Union Bank

• Bayad Centers

Methods of Payment

1. You may pay in cash or check. When paying the check, please note the following:

• Make sure your check payable to “Digital Telecommunications Philippines Inc.” and indicate “For Payee’s Account Only”.
• Indicate your name and account number on the back of the check.
• Second endorsement, out of town or post dated check will not be accepted.

2. You may also pay your bills using your credit cards/ATM cards. Present your credit cards/ATM cards at selected DIGITEL Customer Centers. The following cards are accredited:

• BPI Express Credit*
• Equitable Visa/MasterCard/JCB
• BPI MasterCard*
• Paylink (Megalink)
• BPI Express Payment System (EPS)*
• All Local Visa/MasterCard

* Available in Baguio, Tarlac, Pampanga, Bulacan, Cavite, Rizal, Batangas, Laguna and Libis, Quezon City.

3. For your convenience, you may also choose any of the following options:

• ATM phone or on-line (internet) payments through any of the following banks:
  • BPI Express Teller/BPI Express Phone
  • BPI Express Online
  • East Wst Bank
  • EPCIB’s Fasteler/Fastphone/Fastnet
  • Megalink ATM’s
  • Security Bank
  • Union Bank
• Auto-Charge to Credit Cards

Auto-Charge to your monthly bills of any of the following credit cards by filling up on Auto-Charge Enrollment Form available at any DIGITEL Customer Center.

• Equitable Visa/MasterCard/UCB
• Lumina Visa
• All Local Visa/MasterCard
  

When to pay

Items indicated as “Unpaid Balance” should be paid immediately.

Items indicated as “Current Charges” should be paid on or before the due date.

Payment should be made on or before the payment due date indicated on your bill to avoid disconnection on your line.

Non-payment by the due date will result in the immediate temporary disconnection of your telephone service.

Failure to settle your bills as indicated above may also be result to a permanent disconnection of your line.

Reconnection

Your line will be reconnected after the total amount due and the reconnection fee has been paid in full and received by DIGITEL. Payments made thru banks are credited after three (3) working days.

Proof of Payment

Always keep a copy of the Payment or Transactions Slip for over the counter or ATM payment. Official Receipt for payments made at DIGITEL Customer centers, or listen and record the Acknowledgment Number for Phone payments.

Accountabilities

You are accountable for all calls made on your telephone including long distance and collect calls. Therefore only persons authorized by you should be allowed to use the telephone.

Should you not received your monthly bill, please call or visit your nearest DIGITEL Customer Center to establish the amount payable.

Billing Inquiries

Should you have any queries regarding your statement of account, please call the Billing Inquiry Hotline by dialing 113-3 using any DIGITEL telephone line. Simply enter 0 +Area Code and the Telephone Number to hear your account balance and payments made.

Change of Address

Please notify DIGITEL in writing should you change your billing address. This will show your monthly statements to be sent to your new address.